Here are some
of our favorite comments we've received from customers like
you. If you have something you want the Stan's guys to know,
please click
here to send us an email.
"Thank you for your generosity and kindness regarding
our car care. It remains an honor to be associated with
automotive professionals as yourself."
--Dave
A Dezen, attorney at law
"...its so nice to know there are 'old fashioned' businesses
out there who care more about their customers than they
do about the bottom line. I WILL BE BACK! Its a pleasure
doing business with a local Lafayette, family owned business."
--Carol Park
"Terrific shop. I happen to know they are known nationwide
as a standard to which other shops are held. Never had to
redo a repair. Have worked on our Honda, Nissan, and our
Chevy, done well on all of them. Always have an answer to
your questions
and always are right on their estimates. Price is not the
lowest but they live up to it! Definetely worth the drive."
--unknown, comments left on www.cartalk.com
"Hey, this shop deserves more recognition. Not only
for being a mom and pop shop garage in these big corporation
days, but for actually caring about their customers, new
or old. Kudos to Stan and his associates who are very helpful,
professional and
courteous. Thank you."
--unknkown, comments left on www.cartalk.com
“I just wanted to let you know that I’m always
blown away by the outstanding customer service you provide.
Last week I gashed my front tire on our Previa doing a U-turn
just west of your shop and Adrian came right over and helped
me out. When I came in to get the new tires for the front
of the van, Curtis let me know that a few other things also
needed to be done and offered me a loaner vehicle—I
didn’t even know loaner cars still existed! So, I
just wanted to let you know that even though I KNEW I’d
get great customer service from you, it STILL exceeded my
expectations!”
-- Lynn Mulcare
“Just wanted to say thanks for the great work you
guys continually do on my ’97 Maxima when it’s
in your shop for maintenance. It’s comforting to know
there is a place I can trust, will diagnose the problem
correctly, and do excellent work….on time, when promised!
Everyone with whom I’ve come into contact there has
been very friendly and provides great customer service.
I’ve been bringing my cars there for almost 10 years
and will continue to do so.
I always recommend my friends bring their vehicles to Stan’s
if they ever need repairs.
Keep up the good work!”
--Ken Gambon
“Each time I have required your services I am
greatly impressed with the level of professionalism that
is shown toward your customers and toward each other. When
I walk through your doors, I know I will be treated well.
Your service counter is clean and uncluttered.”
“….you offer refreshments to your customers
in the form of coffee, soda, water, and others. This is
available at no charge, but there is a donation jar for
meals on wheels where Stan’s puts $50.00 a month in.
By doing so, this shows you care about our community and
you allow me to partner with you to make a difference.”
“…so much more could be written about your business.
Suffice it to say I am IMPRESSED!”
“In each
type of industry or business, there is one who will take
a risk, offer a higher level of service, will lead by example
and excel in all aspects of their business, and therefore
becomes the leader for others to follow. In automotive repair,
Stan’s Automotive is the standard to which others
will attempt to duplicate. Well done!”
--Mike Martinez
I first became a customer of Stan's some 20 years ago as
the operator of our family-run dairy farm. At that time,
Stan's [Automotive] was for all practical purposes a monopoly
in east Boulder County. Nevertheless, we customers were
courted as if competition were stiff and our satisfaction
mattered enormously. This commitment to customer service
became the cornerstone of Stan's reputation, a commitment
that hasn't wavered since…As chief executive officer
of a bank whose reputation rests on excellence in customer
service, I join the Chamber in tipping my hat to Stan as
an expert whose example all businesses would be wise to
follow.
--Bob Beauprez, President/CEO, Heritage Bank
2003-2007 U.S. Representative, District 7
We look forward to using Stan's for many years to come,
and are very lucky to have a place in town to have the cars
worked on that can be trusted 100%.
--Kevin & Julie Kerk
Honesty, integrity, & trustworthiness are too often
ignored in our society. Your employees have shown all three,
& it has not gone unnoticed. Thank you for going the
extra mile in tracking down warranty work, advising us on
how to keep our car running & "healthy," and
recommending repairs that need immediate attention vs. those
that can wait. As in the medical profession, when you find
someone you trust, you stick with them. You have proven
your trustworthiness over ten years.
--Dr. Mark Johnson, MD
Diane Johnson, RN & family
Congratulations on your induction into the Boulder County
Business Hall of Fame! In addition to running an award winning
business, you have always been very generous in your support
of Centaurus High School. Our staff & students salute
you for your commitment to the youth of our community.
--Richard Gastellum, Principal, CHS
I just wanted to let you know how much I enjoy your friendly
staff. Being in the restaurant business, hospitality is
always appreciated, not to mention the quality work your
mechanics perform. The one person I look forward to seeing
every time I bring my trucks to be repaired is Guido. It's
great you have the "ride home" service, but the
added personality of Guido should warrant a ticket purchase
home. He remembers my name each time, which is a great touch
that we try to teach at the Outback. Keep up the great quality
work and service. You have a career waiting in the hospitality
field!
--Tom Flanagan, President/C.F.P.
Flanagan & Associates, Inc. (Colorado Outback Steakhouses)
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